What is CIAM?

Customer Identity and Access Management (CIAM) is a branch of IAM dedicated to safeguarding customer identities and access on digital platforms. It ensures a secure and smooth customer experience while protecting personal data and privacy.

CIAM is a crucial tool for businesses striving to succeed in the digital landscape. With CIAM in place, companies can effectively enhance customer experiences, strengthen security measures, and streamline operations.

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Why is CIAM important: 

According to Gartner, organizations adopting a comprehensive CIAM solution can expect improved customer retention and reduced instances of customer breaches compared to those that don’t.

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CIAM services we offer

Free CIAM workshop

A critical step to success for every CIAM Program is understanding and defining the key business drivers in order to build alignment across the organization (ie…stakeholder groups, leadership, users and compliance).  Our free CIAM workshop will help your team uncover the main objectives for CIAM, its best practices, and ensure they match up to your organization’s business and growth objectives. 

Assessment, strategy and roadmap development

IAMConcepts can help you assess your current CIAM processes, customer journey and infrastructure to build a distinct CIAM roadmap and strategy with the right focus and level of detail.  The roadmap will be a key tool, covering both near term (operational) and long term (strategic) for maximum effectiveness and long term success.

Vendor selection

We have helped hundreds of clients make the right decision for their organization with our vendor agnostic approach.  Through our deep understanding of the CIAM market and core features of leading CIAM vendors along with our client’s use cases and business requirements, we help them make an unbiased tool selection.

Architecture and deployment

IAMConcepts can help you create a CIAM reference architecture based on your organization’s unique requirements and current state, while mapping these requirements to key capabilities associated with the optimal CIAM tool.  To ensure the success of your CIAM Program, partner with an organization that is certified and has proven success in CIAM deployments.

CIAM managed support services

Our team of certified IAM experts can manage and operate your CIAM solution using our expertise, automation, and strong vendor relationships while you focus on other priority projects.

IAMConcepts has expertise and certified experience in various CIAM tools: ForgeRock, PING Identity, Okta (Auth0) and Transmit Security

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See our other services

Identity Governance and Administration (IGA)

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Get in touch and learn more about what IAMConcepts can do for you

Don’t struggle with IAM challenges alone. Seek guidance from our experts who are ready to provide solutions tailored to your needs. Fill out the form now and let us help you in conquering any challenges you are currently encountering in the field of IAM.